Frequently Asked Questions
Find answers to common questions about Miyoo handhelds, ordering, shipping, returns and product support.
Miyoo Handhelds
We currently offer the Miyoo Mini Plus V2 and Miyoo Flip V2. Both are compact retro handheld gaming systems designed for portable classic gaming.
The Miyoo Mini Plus V2 and Miyoo Flip V2 currently sold on our store are offered in 64GB configurations.
The Miyoo Mini Plus V2 uses a traditional compact vertical handheld design with a 3.5-inch IPS display and Wi-Fi connectivity.
The Miyoo Flip V2 uses a folding clamshell design and includes dual analog controls, giving it a different style of handheld experience.
Color availability depends on current inventory. If a color is shown as out of stock on the product page, it cannot currently be ordered.
Orders & Checkout
Choose your Miyoo handheld and available color, add it to your cart and proceed through checkout. At checkout you will enter your contact information, shipping address and payment details.
If you need to request a change to an order, contact us as soon as possible. Include your order number and the email address used at checkout. We cannot guarantee that an order can be changed once processing has begun.
You can use the order information provided after checkout or visit the Order Tracking section of our website when tracking information is available.
Shipping
Shipping is calculated during checkout after you enter your shipping address. The applicable shipping charge will be displayed before you place your order.
We need your shipping address before the checkout can determine the applicable shipping option. Shipping is therefore calculated after the required address information is entered during checkout.
Tracking information is provided once available for your shipment. Keep your order information available in case you need to contact us about delivery.
Contact us as soon as possible with your order number and the correct address. Address changes cannot be guaranteed after an order has entered processing or has already shipped.
Refunds & Returns
Return eligibility depends on the circumstances of the order and our current Refunds & Returns policy. Please review the policy before requesting a return.
If you need assistance, contact us with your order number and details about the return request.
Contact us as soon as possible with your order number and a clear description of the issue. Keep the product and packaging while your request is being reviewed.
You can read the complete policy on our Refunds & Returns page.
Product Support
Tell us which handheld you have, describe the problem clearly and include your order number if the product was purchased from our store.
Visit our Contact Us page to send us a support request.
Please tell us whether your device is a Miyoo Mini Plus V2 or Miyoo Flip V2. Providing the correct model helps us understand your question more quickly.
We're here to help.
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